image RCP takes the guesswork out of Control Room Management (CRM) by offering services which allow operators to develop and /or incorporate the new safety regulations addressing human factors and other aspects of CRM into existing regulatory-required processes and procedures (49 CFR 195.402 and 192.605).









  • RCP can perform a gap assessment of your existing control room management procedures and practices.
    • RCP will determine which if any elements are missing to help prevent regulatory non-compliance.
    • RCP makes recommendations for addressing missing or inadequate CRM Plan elements and develops a plan to help the Operator "close the gaps"
    • Industry "best practices" sharing

  • RCP's Control Room Management Plan template includes procedures to address all elements of the CRM Rule including:
    • Compliance checklists
    • Fatigue Management Guidelines
    • Fatigue Mitigation Strategies
    • Comprehensive Alarm Management Plans
    • Shift Change Procedures that include all elements of API RP 1168
    • Controller Responsibilities during and post Normal, Abnormal, and Emergency conditions
    • Training materials designed to be incorporated into the Control Room environment without disrupting daily workflow.

  • Step-by-step instruction and training on compliance with new applicable rules & procedures
  • Review of shift change process and documentation to provide compliance assurance with API RP 1168
  • Recommended controller fatigue mitigation methods and strategies
  • Fatigue Management and Mitigation Training
  • Alarm management plan development procedures, including annual review and effectiveness criteria
  • Controller workload periodic review and assessment criteria
  • Internal communication plan reviews including drill preparation for program testing and verification
  • Annual controller training program compliance reviews
  • Controller Training Plan development including:
    • Recognizing and responding to pipeline system abnormal conditions
    • Consequence mitigation tactics
    • Recognizing and responding to pipeline system emergencies
  • SCADA Alarm database reviews to help determine alarm criticality
  • Overview and guidance on compliance activities required by API RP 1165 regarding SCADA system addition, expansion, and/or replacement.

  • Understanding andragogical (adult) vs pedagogical (child) learning environments. Examples include:
    • Adults need to know the reason for learning something (Need to Know)
    • Experience (including error) provides the basis for learning activities (Foundation)
    • Adults respond better to internal versus external motivators (Motivation)
  • Comprehensive content development
  • Expressive delivery styles

PHMSA Inspection Question A02: Has the operator prepared, and is now following, written procedures for control room management that are integrated with O&M and Emergency procedures? Since the CRM Program Manual must integrate with the O&M Manual, the Site Specific Procedures, Emergency Response Plans, and Operator Qualification (OQ), these manuals should be reviewed, and in some cases revised, in order to be consistent with the CRM Program Manual.

RCP has extensive experience with the DOT program, development, integration and maintenance. RCP has assisted more than 20 pipeline companies with CRM assessments and plan developments to meet the CRM compliance deadlines.

RCP's services are built from the experience of Subject Matter Experts on staff as well as years of operating experience.